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bootcat:help:troubleshooting [2016/02/12 13:02] – created eros | bootcat:help:troubleshooting [2016/05/23 09:44] – eros | ||
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====== Troubleshooting ====== | ====== Troubleshooting ====== | ||
- | ==== BootCaT gets stuck while " | + | ===== BootCaT gets stuck while " |
This could depend on one of the following causes: | This could depend on one of the following causes: | ||
- | ---- | + | ==== Wrong account Key ==== |
- | + | ||
- | === Wrong account Key === | + | |
Cause 1: maybe when subscribing to Windows Azure Marketplace you choose "Bing Search API - Web results only" instead of "Bing search API" | Cause 1: maybe when subscribing to Windows Azure Marketplace you choose "Bing Search API - Web results only" instead of "Bing search API" | ||
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**Solution: | **Solution: | ||
- | **NB**: please note that when you use the wrong account key (for any of the reasons listed above), Bing might block your access to the service and refuse to answer all requests coming from your computer (even those made using a legitimate key) for a few hours. **This means that if you realise you used the wrong account key, you might need to wait a few hours (I'm not sure how many) before you can try again with the correct key.** ((requests are probably blocked | + | **NB**: please note that when you use the wrong account key (for any of the reasons listed above), Bing might block your access to the service and refuse to answer all requests coming from your computer (even those made using a legitimate key) for a few hours. **This means that if you realise you used the wrong account key, you might need to wait a few hours (I'm not sure how many) before you can try again with the correct key.** ((requests are probably blocked |
---- | ---- | ||
- | === " | + | ==== Mac OS X and Java ==== |
- | + | ||
- | Cause: for reasons yet to be determined, sometimes " | + | |
- | + | ||
- | **Solution: | + | |
- | * close BootCaT | + | |
- | * **Windows XP users**, remove the folder '' | + | |
- | * **Windows Vista/7/8 users**, remove the folder '' | + | |
- | * **Mac/Linux users**, remove the folder '' | + | |
- | * restart BootCaT | + | |
- | + | ||
- | ---- | + | |
- | + | ||
- | **This only applies to Mac OS X** | + | |
If you don't have Java, the first time you run BootCaT, Mac OS X (up to version 11, El Capitan) will install its own flavour of Java (version 6) and after you've installed it, **it's very, very difficult to remove it**. | If you don't have Java, the first time you run BootCaT, Mac OS X (up to version 11, El Capitan) will install its own flavour of Java (version 6) and after you've installed it, **it's very, very difficult to remove it**. | ||
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</ | </ | ||
- | * Download Java from [[https://www.java.com]] and run the installer | + | * Download |
* go back to Terminal and type: | * go back to Terminal and type: | ||
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You should now see java version " | You should now see java version " | ||
+ | |||
+ | ---- | ||
+ | |||
+ | ==== " | ||
+ | |||
+ | Cause: for reasons yet to be determined, sometimes " | ||
+ | |||
+ | **Solution: | ||
+ | * close BootCaT | ||
+ | * **Windows XP users**, remove the folder '' | ||
+ | * **Windows Vista/7/8 users**, remove the folder '' | ||
+ | * **Mac/Linux users**, remove the folder '' | ||
+ | * restart BootCaT |