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bootcat:help:faq [2014/06/16 11:18]
bootcat:help:faq [2016/02/12 13:02]
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 === Q: BootCaT gets stuck while "​retrieving URLs", what can I do? === === Q: BootCaT gets stuck while "​retrieving URLs", what can I do? ===
-**NB**: please note that when you use the wrong account key (for any of the reasons listed below), Bing might block your access ​to the service and refuse to answer all requests coming from your computer (even correct ones) for a few hours ((requests are probably blocked by IP address, so switching to a different network might be helpful)). **This means that if you realise you used the wrong account key, you might need to wait a few hours (I'm not sure how many) before you can try again with the correct key.** +Please refer to the [[troubleshooting]] section.
- +
-This could depend on one of the following causes: +
- +
-  - you manually copied the "​Primary Account Key" instead of copying/​pasting it and made a mistake while typing (:!: tip: use CTRL-C to copy and CTRL-V to paste your account key into the relevant box in BootCaT) +
-  - you're using BootCaT version 0.60 (or earlier) which no longer works, see [[bootcat:​help:​determine_version|this page]] to determine which version of BootCaT you're using. If you're indeed using an old version you'll need to **upgrade BootCat** (you can download it from [[http://​bootcat.sslmit.unibo.it|here]]) and **get a Windows Azure Marketplace Account Key** (more info [[bootcat:​help:​search_engine_key|here]]) +
-  - when subscribing to Windows Azure Marketplace you choose "Bing Search API - Web results only" instead of "Bing search API" (see [[bootcat:​help:​search_engine_key#​what_s_an_account_key_and_how_do_i_get_one|this page]] for more info) +
-  - you used your "​Customer ID" instead of your "​Primary Account Key" (see [[bootcat:​help:​search_engine_key#​where_is_my_account_key|this page]] for more info) +
-  - for reasons yet to be determined, sometimes "​Collecting URLs" stops working; try the following workaround (:!: please note that this will make BootCaT '​forget'​ your Windows Azure Marketplace accountKey, so either make a copy of it before you start this procedure or sure you can retrieve it from somewhere else :!:): +
-    * close BootCaT +
-    * **Windows XP users**, remove the folder ''​.bootcat''​ located in ''​C:​\Documents and Settings\<​your username>​\''​ +
-    * **Windows Vista/7/8 users**, remove the folder ''​.bootcat''​ located in ''​C:​\Users\<​your user name>​\appData\Roaming\''​ +
-    * **Mac/Linux users**, remove the folder ''​.bootcat''​ located in your home folder. +
-    * restart BootCaT+
  • bootcat/help/faq.txt
  • Last modified: 2016/02/12 13:02
  • by eros