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bootcat:help:faq [2013/05/27 12:33]
bootcat:help:faq [2016/02/12 13:02] (current)
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 === Q: BootCaT gets stuck while "retrieving URLs", what can I do? === === Q: BootCaT gets stuck while "retrieving URLs", what can I do? ===
-This could depend on one of the following causes: +Please refer to the [[troubleshooting]] section.
- +
-  - you manually copied the "Primary Account Key" instead of copying/pasting it and made a mistake while typing (:!: tip: use CTRL-C to copy and CTRL-V to paste your account key into the relevant box in BootCaT) +
-  - you're using BootCaT version 0.60 (or earlier) which no longer works, see [[bootcat:help:determine_version|this page]] to determine which version of BootCaT you're using. If you're indeed using an old version you'll need to **upgrade BootCat** (you can download it from [[|here]]) and **get a Windows Azure Marketplace Account Key** (more info [[bootcat:help:search_engine_key|here]]) +
-  - when subscribing to Windows Azure Marketplace you choose "Bing Search API - Web results only" instead of "Bing search API" (see [[bootcat:help:search_engine_key#what_s_an_account_key_and_how_do_i_get_one|this page]] for more info) +
-  - you used your "Customer ID" instead of your "Primary Account Key" (see [[bootcat:help:search_engine_key#where_is_my_account_key|this page]] for more info) +
-  - for reasons yet to be determined, sometimes "Collecting URLs" stops working; try the following workaround (:!: please note that this will make BootCaT 'forget' your Windows Azure Marketplace accountKey, so either make a copy of it before you start this procedure or sure you can retrieve it from somewhere else :!:): +
-    * close BootCaT +
-    * **Windows XP users**, remove the folder ''.bootcat'' located in ''C:\Documents and Settings\<your username>\'' +
-    * **Windows Vista/7/8 users**, remove the folder ''.bootcat'' located in ''C:\Users\<your user name>\appData\Roaming\'' +
-    * **Mac/Linux users**, remove the folder ''.bootcat'' located in your home folder. +
-    * restart BootCaT +
- +
  • bootcat/help/faq.1369650826.txt.gz
  • Last modified: 2013/05/27 12:33
  • by eros