bootcat:help:troubleshooting

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bootcat:help:troubleshooting [2016/02/12 13:02] – created erosbootcat:help:troubleshooting [2016/02/12 15:45] – eros
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 ====== Troubleshooting ====== ====== Troubleshooting ======
  
-==== BootCaT gets stuck while "retrieving URLs" ====+===== BootCaT gets stuck while "retrieving URLs" =====
  
 This could depend on one of the following causes: This could depend on one of the following causes:
  
----- +==== Wrong account Key ====
- +
-=== Wrong account Key ===+
  
 Cause 1: maybe when subscribing to Windows Azure Marketplace you choose "Bing Search API - Web results only" instead of "Bing search API" Cause 1: maybe when subscribing to Windows Azure Marketplace you choose "Bing Search API - Web results only" instead of "Bing search API"
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 ---- ----
  
-=== "Collecting URLs" stops working === +==== Mac OS X and Java ====
- +
-Cause: for reasons yet to be determined, sometimes "Collecting URLs" stops working +
- +
-**Solution:** try the following workaround (:!: please note that this will make BootCaT 'forget' your Windows Azure Marketplace accountKey, so either make a copy of it before you start this procedure or make sure you can retrieve it from somewhere else :!:): +
-    * close BootCaT +
-    * **Windows XP users**, remove the folder ''.bootcat'' located in ''C:\Documents and Settings\<your username>\'' +
-    * **Windows Vista/7/8 users**, remove the folder ''.bootcat'' located in ''C:\Users\<your user name>\appData\Roaming\'' +
-    * **Mac/Linux users**, remove the folder ''.bootcat'' located in your home folder. +
-    * restart BootCaT +
- +
----- +
- +
-**This only applies to Mac OS X**+
  
 If you don't have Java, the first time you run BootCaT, Mac OS X (up to version 11, El Capitan) will install its own flavour of Java (version 6) and after you've installed it, **it's very, very difficult to remove it**. If you don't have Java, the first time you run BootCaT, Mac OS X (up to version 11, El Capitan) will install its own flavour of Java (version 6) and after you've installed it, **it's very, very difficult to remove it**.
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 </code> </code>
  
-  * Download Java from [[https://www.java.com]] and run the installer+  * Download the Java JDK from [[http://www.oracle.com/technetwork/java/javase/downloads/index.html|this site]] and run the installer
  
   * go back to Terminal and type:   * go back to Terminal and type:
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 You should now see java version "1.7.0_21" (or similar). You should now see java version "1.7.0_21" (or similar).
 +
 +----
 +
 +==== "Collecting URLs" stops working ====
 +
 +Cause: for reasons yet to be determined, sometimes "Collecting URLs" stops working
 +
 +**Solution:** try the following workaround (:!: please note that this will make BootCaT 'forget' your Windows Azure Marketplace accountKey, so either make a copy of it before you start this procedure or make sure you can retrieve it from somewhere else :!:):
 +    * close BootCaT
 +    * **Windows XP users**, remove the folder ''.bootcat'' located in ''C:\Documents and Settings\<your username>\''
 +    * **Windows Vista/7/8 users**, remove the folder ''.bootcat'' located in ''C:\Users\<your user name>\appData\Roaming\''
 +    * **Mac/Linux users**, remove the folder ''.bootcat'' located in your home folder.
 +    * restart BootCaT