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bootcat:help:troubleshooting [2016/05/23 09:43] – eros | bootcat:help:troubleshooting [2021/03/26 14:01] (current) – removed eros | ||
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- | ====== Troubleshooting ====== | ||
- | ===== BootCaT gets stuck while " | ||
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- | This could depend on one of the following causes: | ||
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- | ==== Wrong account Key ==== | ||
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- | Cause 1: maybe when subscribing to Windows Azure Marketplace you choose "Bing Search API - Web results only" instead of "Bing search API" | ||
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- | **Solution: | ||
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- | Cause 2: Maybe you used your " | ||
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- | **Solution: | ||
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- | **NB**: please note that when you use the wrong account key (for any of the reasons listed above), Bing might block your access to the service and refuse to answer all requests coming from your computer (even those made using a legitimate key) for a few hours. **This means that if you realise you used the wrong account key, you might need to wait a few hours (I'm not sure how many) before you can try again with the correct key.** ((requests are probably blocked based on IP address, so switching to a different network might be helpful (e.g. switching to your home wifi if you tried it at work or vice versa))) | ||
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- | ---- | ||
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- | ==== Mac OS X and Java ==== | ||
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- | If you don't have Java, the first time you run BootCaT, Mac OS X (up to version 11, El Capitan) will install its own flavour of Java (version 6) and after you've installed it, **it's very, very difficult to remove it**. | ||
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- | Unfortunately, | ||
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- | Having two versions of Java installed confuses BootCaT, especially in the " | ||
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- | Here's a step by step guide to fixing the problem: | ||
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- | * open Terminal and find out the current default Java version on your machine by typing: | ||
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- | < | ||
- | java -version | ||
- | </ | ||
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- | * Download the Java JDK from [[http:// | ||
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- | * go back to Terminal and type: | ||
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- | < | ||
- | cd / | ||
- | </ | ||
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- | The CurrentJDK symlink in this directory was still pointing to an older Java version. To resolve this, remove the symlink and create a new one pointing to the new Java 7 JDK (you may need to use sudo to run these commands): | ||
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- | < | ||
- | rm CurrentJDK | ||
- | ln -s / | ||
- | </ | ||
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- | * this should have fixed the problem, check your default Java version by typing | ||
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- | < | ||
- | java -version | ||
- | </ | ||
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- | You should now see java version " | ||
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- | ---- | ||
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- | ==== " | ||
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- | Cause: for reasons yet to be determined, sometimes " | ||
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- | **Solution: | ||
- | * close BootCaT | ||
- | * **Windows XP users**, remove the folder '' | ||
- | * **Windows Vista/7/8 users**, remove the folder '' | ||
- | * **Mac/Linux users**, remove the folder '' | ||
- | * restart BootCaT |